FAQ

Frequently Asked Questions

Tuesday - Friday, 7a-7p

ONLY during this time will we ship orders and respond to emails.

Raw hair is the most natural, 100% unprocessed and unaltered form of human hair. It's naturally healthy and generally more durable and long lasting.

Each bundle is cut from an individual, ensuring uniformity in texture, color, and quality. The cuticles are kept in tact and aligned in one direction, reducing tangling and shedding, consequently, enhancing the hairs longevity.

Our raw Cambodian extensions are top grade quality, and harvested from a single donor. It can withstand heat styling and chemical treatments better than processed hair. Since it's not subjected to harsh chemical treatments or extensive processing, it retains its natural strength and vitality.

We recommend 3 bundles, which is best for lengths 16"-24" to cover the entire head.

4 bundles is necessary for length(s) 26" or longer.

ALL SALES ARE FINAL! We do not offer refunds, exchanges, or returns.

Make sure you're submitting the correct information at checkout, as changes to product, delivery address, and contact information cannot be made once your order is confirmed. Once in possession of the shipping carrier, One of One Hair Company is NOT to be held responsible for lost, stolen, or damaged packages.

By purchasing, you are agreeing to our NO REFUND POLICY.

You also agree NOT to file a dispute or chargeback for your purchases. Doing so will result in us taking legal action, in addition to reporting you to Shopify.

Please review our Processing & Shipping Policy and Terms & Conditions before completing your purchase.

We do NOT allow pre-orders or "rush" orders for any reason.

Please shop accordingly, to ensure a timely delivery, as our Processing & Shipping Policy will NOT change.

We supply 100% raw, unprocessed human hair that lasts up to 4 years with our hair care instructions:

1. Use sulfate free shampoo and conditioner prior to installation and let air dry.

Repeat this cycle every 2-3 weeks post installation to avoid product build up.

2. Use a wide tooth comb or paddle brush to detangle when wet.

3. Avoid using heavy products such as oils and grease.

4. When applying heat, use a protectant and keep tools under 500 degrees to avoid damage.

5. One of One hair tolerates dye very well and can be bleached to 613.

*We recommend keeping bleached or dyed extensions moisturized and deep conditioned to prevent breakage and maintain longevity.